Dragon Tiger Club · v3.4.2
Contact Dragon Tiger Club
We're here to help — 24/7 in-app support, email, and social channels. Choose the fastest path for your question.
Table of contents
Support Channels
| Channel | Best For | Response Time |
|---|---|---|
| In-app chat | Account, withdrawals, bonuses | < 5 min |
| Detailed issues, KYC | < 4 hours | |
| Telegram | General questions | < 30 min |
| Social DM | Public issues | < 2 hours |
Email Us
For account-specific issues, email support@dragontigerclub.example with your registered phone number and a clear description. Include screenshots when relevant.
Common Topics
- Withdrawal delay — include reference ID
- KYC — attach clear ID photos
- Bonus issue — mention which bonus and when it was credited
- Account recovery — verify with OTP
- Bug report — device model + Android version
Support Hours
In-app chat is 24/7 — 365 days a year. Email support runs 8 AM to 12 AM PKT.
Escalation Path
If a support ticket isn't resolved to your satisfaction within 48 hours, tap 'Escalate' inside the app or email us with 'ESCALATE' in the subject line. A senior manager will review within 24 hours.
Feedback & Feature Requests
We read every feature request. Send yours via in-app chat with 'Feature Request:' as the message start.
Frequently Asked Questions
Q1. Do you have a phone number?
In-app chat is faster and creates an audit trail. We prioritize written channels.
Q2. Is support free?
Yes, always.
Q3. Which languages?
English and Urdu.
Q4. How to check ticket status?
In-app → Support → My tickets.
Conclusion
We reply fast — usually under 5 minutes on in-app chat. We're here whenever you need us.